Privacy Policy

1. Information We Collect

Information You Provide Directly

We collect personal information that you voluntarily provide to us when you submit a contact form, request a consultation or proposal, schedule an appointment, subscribe to newsletters or marketing communications, apply for employment, communicate with us by telephone or email, or engage us to provide services. Depending on the nature of your interaction with us, this information may include your name, company name, job title, business address, email address, telephone number, billing information, information regarding your technology environment, documents or files you choose to provide, and any other information you voluntarily submit.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies, server logs, and similar technologies. This information may include your IP address, browser type, operating system, device type, referring website, pages viewed, time spent on pages, date and time of your visit, clickstream data, general geographic location, and other information regarding your interaction with our Website. This information helps us improve the performance, functionality, and security of our Website.

Information Received from Third Parties

We may also receive information from third-party sources, including marketing partners, referral sources, business partners, analytics providers, publicly available records, and social media platforms when you interact with our online presence.

2. How We Use Your Information

We use the information we collect to operate our business, provide our Services, respond to inquiries, prepare proposals and quotations, manage customer relationships, deliver managed IT and cybersecurity services, monitor and maintain client systems, process invoices and payments, improve our Website, analyze website performance, detect and prevent fraud, maintain the security of our systems, communicate regarding our Services, send marketing communications where permitted by law, comply with legal obligations, and protect our legal rights and business interests.

3. Information Processed During IT Services

As a provider of managed IT services and cybersecurity solutions, BTX Group may process technical information necessary to monitor, maintain, troubleshoot, and secure client technology environments. Depending upon the services provided, this information may include device information, network logs, security alerts, system performance metrics, user account information, backup data, software configurations, and technical support records. We process this information solely as necessary to fulfill our contractual obligations, improve system performance, maintain cybersecurity, and deliver the services requested by our clients.

4. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to provide essential functionality, improve user experience, analyze Website traffic, remember user preferences, and maintain Website security. Additional information regarding our use of cookies can be found in our Cookie Policy.

5. Disclosure of Information

BTX Group does not sell your personal information. We may share information with trusted third-party service providers who assist us in operating our business, including providers of cloud hosting, website hosting, payment processing, customer relationship management software, email services, cybersecurity services, analytics platforms, and technical support. These providers are contractually obligated to use personal information only as necessary to provide services on our behalf.

We may also disclose information if BTX Group is involved in a merger, acquisition, financing transaction, corporate restructuring, or sale of assets, in which case personal information may be transferred as part of that transaction. Additionally, we may disclose information when required by applicable law, court order, subpoena, or other lawful governmental request, or when we believe disclosure is necessary to protect our legal rights, investigate fraud, enforce our agreements, or protect the safety of our clients, employees, or the public.

6. Data Security

Protecting client information is fundamental to our business. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards may include encryption, secure networks, multi-factor authentication, firewalls, endpoint protection, continuous monitoring, access controls, employee security awareness training, software updates, vulnerability management, and backup and disaster recovery procedures. Although we take reasonable steps to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our Services, fulfill contractual obligations, maintain appropriate business records, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements. Retention periods vary depending upon the type of information involved and the applicable legal requirements.

8. Your Privacy Rights

Depending upon your jurisdiction and applicable law, you may have certain rights regarding your personal information, including the right to access, correct, update, delete, or obtain a copy of your personal information, as well as the right to restrict or object to certain processing activities, withdraw consent where applicable, and opt out of marketing communications. We may request information necessary to verify your identity before responding to a privacy request.

9. State Privacy Rights

Residents of certain U.S. states, including California and other states that have enacted comprehensive consumer privacy legislation, may possess additional rights regarding the collection, use, disclosure, and processing of personal information. Where applicable, BTX Group will honor valid requests in accordance with applicable law.

10. International Users

If you access our Website from outside the United States, you acknowledge that your information may be transferred to, processed, and stored in the United States or other countries where our service providers operate. By using our Website where permitted by law, you consent to such transfers.

11. Children's Privacy

Our Website and Services are intended for business use and are not directed toward children under the age of thirteen. We do not knowingly collect personal information from children. If we learn that such information has been collected inadvertently, we will take reasonable steps to delete it promptly.

12. Third-Party Websites

Our Website may contain links to third-party websites that are not operated or controlled by BTX Group. We are not responsible for the privacy practices, content, or security of those third-party websites, and we encourage users to review the privacy policies of any external websites they visit.

13. Marketing Communications

If you subscribe to receive marketing communications from BTX Group, you may opt out at any time by using the unsubscribe link included in our emails or by contacting us directly. Even if you opt out of promotional communications, we may continue to send service-related or administrative communications that are necessary for the operation of your account or our business relationship.

14. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time to reflect changes in our business practices, legal obligations, technology, or services. Any revisions will become effective upon posting to this Website, and the Effective Date at the top of this Policy will be updated accordingly.

15. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact BTX Group LLC at cs@btxgroupllc.com or through our Website at https://www.btxgroupllc.com.

16. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles, except where superseded by applicable federal or state law.

17. Client Data

When BTX Group provides managed IT services, cybersecurity services, cloud solutions, or technology consulting, we frequently process information solely on behalf of our business clients. In these circumstances, our client determines the purposes and means of processing personal information, while BTX Group acts only as a service provider or processor as defined by applicable law. Individuals who believe their personal information has been provided to us by one of our clients should direct their privacy requests to that client, although we will reasonably cooperate with our clients in responding to lawful requests as required by applicable law.